Shipping & Returns

Shipping Policy

At Vanta Metal, we aim to provide reliable and timely shipping services for your purchased items. Please read our Shipping Policy carefully to understand our procedures and guidelines.

1. Shipping Methods: We utilize a third-party carrier for all our shipping needs. The shipping method and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary based on your location and shipping option chosen.
2. Shipping Costs: Shipping costs are determined based on the destination and the weight of the package. The shipping fees will be displayed during the checkout process before you complete your purchase.
3. Processing Time: We strive to process and ship orders as quickly as possible. After your order is placed and payment is confirmed, please allow 1-3 business days for processing before the package is dispatched.
4. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the delivery status of your package.
5. Damaged or Lost Items: While we take utmost care in packaging and handling, we are not responsible for any items that are damaged or lost during transit. Once the package is handed over to the carrier, the responsibility for its safe delivery lies with them. If you encounter any issues with the delivery, please contact the carrier directly using the provided tracking information.
6. Refunds and Exchanges: We want you to be satisfied with your purchase from Vanta Metal. If you receive a damaged or defective item, please contact us at info@vantametalofficial.com within 30 days of purchase, along with proof of purchase (order number or receipt). We will assess the issue and, if appropriate, arrange for a refund or exchange. Refunds will be processed in the original payment method used for the purchase.
7. Return Shipping: If a return is required due to an error on our part (e.g., incorrect item sent), we will cover the return shipping costs. However, for all other returns or exchanges, you will be responsible for the return shipping fees.
8. Undeliverable Packages: If a package is undeliverable due to an incorrect address provided by the customer or if the package is not claimed within a specified time by the recipient, additional shipping charges may apply for reshipment.
9. International Shipping: Please note that for international orders, customs duties, taxes, or other fees may be applicable upon delivery. These fees are the responsibility of the recipient, and we recommend contacting your local customs office for more information.
10. Changes to Shipping Policy: Vanta Metal reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any questions or concerns regarding our Shipping Policy, please contact us at info@vantametalofficial.com. Thank you for choosing Vanta Metal for your music, merchandise, and event needs. We appreciate your support!